Frequently Asked Questions

We understand how bespoke each child and their needs are.  Hopefully some of the below answers to common questions will help parents and carers.


What is mentoring? What happens during a mentoring session and how will it help my child?

Young people referred to us are hand-paired with passionate & experienced youth mentors, all with valid DBS checks.

Our mentors engage with young people in sessions tailored to the needs of each individual within a school environment or out in the community.

Sessions vary considerably, but could include cooking, sport, games, gardening, trips to an attraction, talking, exercise – whatever is deemed most suitable to the individual at the time.

They help young people build self-esteem, confidence and resilience so they can deal with issues that impact on their everyday lives and look forward to a positive future.

Please visit our mentoring page to learn more about JHF mentoring packages.  You can also meet some of our mentors on our Meet the Team page.


Who are JHF Mentors?

All mentors and tutors go through a thorough vetting and recruitment process, followed by training in safeguarding, Prevent, GDPR and internal JHF policies.  Training refreshers are held at least three times per year, which include safeguarding updates.  See our Mentor Job Description here.

Our mentors and tutors come to us from various backgrounds, bringing a myriad of experience and skills uniquely matched to each child.  Our team are teachers, lego therapists, outdoor educators, sportspeople, carpenters, life coaches, trauma specialists, gardeners, hypnotherapists, engineers, psychologists, nurses and musicians, to name a few.


When and where does mentoring take place, and how often?

Mentoring can take place during school hours or in the evening.  Mentors travel to wherever is most convenient for the young person, and will often collect the child for an outing.  These sessions are the same time each week during term time, and can take place once or a few times a week.  The frequency and length of the bespoke session depends on the referral request and/or the funding available.


How can we access tutoring?  What subjects do you cover, where does it take place and how long for?

As with mentoring, young people referred to us with education needs are hand-paired with passionate & experienced tutors, all with broad experience and valid DBS checks.  Tutors teach Maths and English, but also PSHE, RE, Geography, Media.  

Tutoring takes place in a quiet, safe environment, which can be at the young person’s home or a family member’s home, in our head office, or in local libraries or youth centres.  

These sessions are the same time each week during term time.  As with mentoring, the frequency and length of the bespoke session depends on the referral request and/or the funding available.

Please visit our tutoring page to learn more about JHF tutoring.


My child is not currently attending school and I am concerned about them.  What should I do?  Can we call your organisation for support and advice?

The first port of call for a concerned parent should be the child’s school.  Personnel in the school office will be able to signpost you to the relevant staff member who will be able to help.  Secondly if there are any mental health or physical health concerns, your GP has lots of services available.  Unfortunately we cannot help a parent until those conversations have taken place.  

Once those conversations have taken place, you may be able to request a referral to us, or email

For further advice, please see our list of suggested organisations below.


How is JHF mentoring and tutoring paid for?

A percentage of our mentoring and tutoring support is paid for by schools and councils, and a percentage is fully funded through our charitable fundraising applications.


Recommendations for where to go for further help

Family Rights Group    

Advice for parents and families whose children are involved with social services



A charity providing information, advice and support to parents, children and young people about any type of special educational need or disability from 0 to 25 years 


North Somerset Parent Carers Working Together 

A collective voice for parents and carers in North Somerset


Wellspring Counselling

Wellspring provides affordable, professional counselling for adults in North Somerset, as well as donation-based counselling and low-intensity Cognitive Behavioural Therapy (CBT) for young people age 11-18



An online mental wellbeing community


Off The Record 

A mental health social movement by and for young people aged 11-25



A registered charity aimed at providing emotional support to anyone in emotional distress, struggling to cope, or at risk of suicide


Young Minds 

Advice and information on young people’s mental health and well-being


Home-Start North Somerset 

Free, confidential support, friendship and practical help to parents in North Somerset


National Autistic Society 

Supporting autistic people and their families


Cruse Bereavement Care 

Helping people through one of the most painful times in life – with bereavement support, information and campaigning



The charity for families with disabled children 


Carers UK 

Information and advice for carers/young carers



National drug education and advice service


British Dyslexia Association 

A membership organisation working to achieve a dyslexia-friendly society for all


Communities Empowerment Network (CEN) 

School exclusion advice and free representation


School Exclusions Project 

Free advocacy for children permanently excluded from school 



A national charity aiming to empower parents and carers of children and young people with SEN and disabilities 


Advisory Centre for Education (ACE) 

The Advisory Centre for Education (ACE) is a national charity that provides independent advice for parents and carers of children aged 5-16 in state-funded education


Anti Bullying Alliance (ABA)

Information and advice to help stop bullying and create safer environments for children and young people

Additional Resources

Videos, links and print resources to further support parents and carers

What is early intervention? [VIDEO]


Advice for parents of children who are diagnosed with Autism from British Autism Advocate Carly Jones MBE [VIDEO]


Understanding self-harm [VIDEO]


A parent’s guide to school stress [BOOKLET] 


5 things that help eating disorder recovery [VIDEO]


Transitioning gender [VIDEO]